Fast Casual Takes Early Lead in Technology Race

Fast casual, the clear standout segment of the restaurant industry for the past decade, has had several advantages contributing to its growth and to its gains in market share at the expense of quick-service and casual-dining brands. Consumers have been drawn to fast casual’s service, ingredient quality and price point, and now, with the latest […]

Missed Call: Mobile Engagement with Restaurants Lags in Canada

“Mobile is the future.” How often—and for how long—have we been hearing that? Few (if any) foodservice trend-watchers would dispute that the activities restaurant-goers used to carry out by landline phone or by desktop computer (make a reservation, get information about a restaurant, place a food order) at some point will be tasks performed largely […]

U.K. Restaurants Make Mobile Payment a Priority

More of the U.K.’s largest and fastest-growing restaurant chains are launching mobile payment options, looking to the technology to help them appeal to convenience-seeking consumers. In just the first three months of this year, Greggs, Wagamama and Gourmet Burger Kitchen have debuted mobile payment choices: Greggs debuted a loyalty/mobile-pay programme, Greggs Rewards, that lets guests […]

Whenever, Wherever: U.K. Restaurants Look to Broaden Their Reach

U.K. restaurants and grocers seeking to stay top of mind with their customers are racing to open units in nontraditional locations and roll out convenience-oriented services—all in an effort to position themselves as reliable, go-to brands of choice. All Bar One will aim to perk up Birmingham Airport travellers with everything from freshly made frittatas to quesadillas to […]