The Future of Food Tech

When looking toward the future of tech in the food industry, it’s easy to imagine that robots will soon take our orders, we’ll pay for meals through voice or face recognition, and that most deliveries will be ferried to customers via drones. But this ignores real-world barriers, including regulation and shifts in public interest. Operators […]

Foodservice Distribution 2.0: Algorithms Optimize the Value Chain

The $268 billion foodservice supply chain is competitive and efficient with the notable exception of how business is transacted between independent operators and their suppliers. Technomic research and observations reveal that foodservice distributor sales representatives (DSRs) spend most of their workday visiting accounts to collect orders, in large part because the prevailing business model and […]

Pizza Chains’ Tech Innovation Receive Praise in Canada

Technology in restaurants is no longer a novelty, consumers expect it. As a result, we added several technology attributes to the Consumer Brand Metrics (CBM) program in Q1 2015. In the recent Consumer Brand Metrics: Canadian Restaurants white paper, “Emerging Tech at Restaurants: Consumer Perceptions of Technology at Leading Chains,” consumers particularly praise pizza chains […]

Fast Casual Takes Early Lead in Technology Race

Fast casual, the clear standout segment of the restaurant industry for the past decade, has had several advantages contributing to its growth and to its gains in market share at the expense of quick-service and casual-dining brands. Consumers have been drawn to fast casual’s service, ingredient quality and price point, and now, with the latest […]

Fast-Casual Pizza: A Familiar Growth Story, with a Twist

The rise of build-your-own pizza is reminiscent of the explosive growth over the past five years of the better-burger segment. But there is an important difference. Unlike traditional quick-service burger chains, which have struggled to defend their traffic and market share from this new fast-casual competition, most of the giant pizza chains are growing sales […]

Domino’s Pizza Shifts Gears to Jumpstart Sales

Clever marketers know that a brand’s identity is sometimes just as important as the product. But what happens when the brand’s enduring mantra is no longer what’s in vogue? In a recent campaign launch, Domino’s negated its well-known 30-minutes or less pledge that it’s held since the 1990s, choosing instead to promote slower preparation and […]